BILINGUAL CUSTOMER CARE TEAM LEAD

Bilingual Customer Care Team Lead

Dieppe, NB

Our client, the largest and leading hearing care provider in Canada with a network of clinics across Canada is searching for a Bilingual Customer Care Team Lead to base out of their Dieppe, NB clinic.

This key role will report to their Regional Clinic Manager.

A day in the life of a Customer Care Team Lead involves:

• Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
• Troubleshooting queries from Customer Care team and support with calendar management.
• Adhering to standards for 3rd billing and insurance as they relate to clinic dispensing procedures.
• Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
• Networking with other leaders in the company, hearing health sector, professional associations and community.
• Assisting with local clinic activities in support of National Marketing Campaigns.

Requirements:

• Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
• The proven ability to support in a team environment
• You are aligned with our value of helping others with an aptitude of problem solving
• You have a “Can-Do” attitude, you love to learn and are passionate about growing your knowledge
• Must own a vehicle with ability for some travel (reimbursed)

If you would like to learn more about this opportunity, please contact Jared Larsen at 506-852-8068 for a confidential exchange of information. Or use the “Apply For Job” button at the bottom to confidentially share a copy of your resume.