CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Dieppe, NB or Richibucto, NB

As a key member of the customer service team, the Customer Service Representative (CSR) will answer customer inquiries in a timely and professional matter for their assigned territory. The CSR will also assist with researching and analyzing the validity of credit requests and will contact the customer if the claim is denied.

Working Relationships:

This position interacts constantly with customers, sales representatives, marketing, IT, purchasing, pricing department, account receivables, shipping and planning and operations on a daily basis

Work Performed:

• Assist customers with inquiries such as pricing and deliveries
• Research the discrepancies
• Receive, revise and process orders
• Responsible for confirming customer pricing
• Provide accurate information to clients
• Work closely with contractors, consumers, vendors and agents
• Receive and assess orders in terms of specifications and construction plans
• Issue credits and debits to correct discrepancies on orders
• Enter orders in the order entry system for production and delivery
• Replace receptionist as required
• All other duties as assigned

This position receives supervision, support and day-to-day direction from Team Lead and any issues can be further escalated to the Manager, Global Customer Service.

Qualifications:

• 2-3 years related experience in customer service
• Basic computer skills
• Pricing knowledge
• Strong interpersonal, organizational and communication skills
• Detailed orientation and able to meet deadlines
• Fluent in French and English (spoken and written) is required
• Solid interpersonal skills
• Must be able to meet multiple deadlines
• Must be able to demonstrate strong multitasking skills
• Experience using an ERP system (Oracle) an asset
• Excellent communication skills
• Must be detailed orientated

If you would like to learn more about this opportunity, please contact Jared Larsen at 506-852-8068 for a confidential exchange of information. Or use the “Apply For Job” button at the bottom to confidentially share a copy of your resume.