Saint John, NB


Our client Atlantic Canada’s largest retail building supply chain with 48 locations has an opening for a Sr. Director of Operations.


Senior Director of Operations

  • Develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities.
  • Translates company strategies into actionable divisional plans and executes successful delivery.
  • Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects.
  • Strengthens retail staff’s access and connection to leadership through store visits, district conference calls and other means of communication; drives engagement and builds trust in Kent Building Supplies’ leadership.
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods, and practices to promote Kent Building Supplies key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction, and leadership support to employees to achieve department, company and customer results.
  • Establishes and maintains visibility within the department/division/region.
  • Monitors operational statistics, reports trends, variances, and issues, and takes appropriate action.


Your Planning & Navigating Requirements

  • Ensures strategic alignment with cross-functional partners on company strategy
  • Develops multi-year plan to drive sales, service, market share, and profitability.
  • Manages store teams and monitors KPIs that measure regional plan effectiveness and adjustments as necessary.
  • Collaborates cross divisionally to ensure support and execution of regional business and people strategies.
  • Attracts, recruits, trains, and develops diverse top talent at all levels that reflects the community, customers, and potential new customers within each region.
  • Anticipates local challenges and opportunities to create multi-year plans to proactively drive commercial opportunity.
  • Experience
  • Extensive experience through progressive management high volume / multi-unit business.
  • Critical and strategic thinking to create regional level plans to achieve regional goals
  • Financial and business acumen to drive profitability
  • Demonstrated experience of cross-divisional partnership and collaboration to lead in a matrixed environment
  • Proven experience in establishing vision and goals; developing strategic plans and leading cross-divisional teams in accomplishing key strategic initiatives
  • Ability to manage significant ambiguity with minimal support and direction
  • Ensures accountability to the regional results
  • Proven track record of developing and promoting diverse talent
  • Understanding of Omni-channel and customer field programming
  • Ability to travel as required
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others
  • Makes effective organization and people decisions in a manner consistent with Kent Building Supplies’ values and ethics
  • Delivers on commitments and holds others to same
  • Champions the organization and advocates solutions in the overall Company’s best interest
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction
  • Effectively plans and executes changes


If you would like to learn more about this opportunity, please contact Jared Larsen at 506-852-8068 for a confidential exchange of information. Or use the “Apply For Job” button at the bottom to confidentially share a copy of your resume

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