Saint John, NB

Our client, a large diverse group of companies has an opening for a Senior Manager – Disability Management  that will be based out of their Head Office in Saint John, NB .


  • Post-Secondary Education – University or College Degree in related field (e.g., Human Resources Management, Safety Management, Social Studies, or Health Sciences).
  • A minimum of five year’s disability management experience preferred.
  • Previously demonstrated coordination and management of complex cases, involving Workers’ Compensation claims, and non-occupational Short-Term and Long-Term Disability cases.
  • Strong attention to detail and knowledge of workers’ compensation benefit systems in New Brunswick, Nova Scotia and Newfoundland & Labrador.
  • Understand multi-jurisdictional complexity with varied benefits coverages across provinces and local workers’ compensation systems across Canada and the United States.
  • Excellent verbal and written communication skills.
  • MS Office skills and familiarity with Disability Management Software and Information Systems.
  • Disability Management Certification, or progress towards Certification is an asset.
  • Experienced in a leadership and/or supervisory position of on-site and remote employees.
  • Knowledge of continuous improvement methodologies and change management is preferred.
  • Analytics mindset and ability to think critically on trends.
  • Proficient use of MS Excel and an ability to manipulate data.

Key Responsibilities:

  • Lead a strong team of Disability Managers in Daily Management activities and processes.
  • Monitor Key Performance Indicators (KPIs) for the team.
  • Provide strategies and recommendations in facilitating complex cases.
  • Execute process improvements with multiple stakeholders across businesses and levels in the organization.
  • Communicating claim and trend information to Senior Leadership Teams in the various business levels across the broader organization.
  • Leverage virtual technology to meet with internal and external customers via video-conference and other media.
  • Develop and execute plans to strengthen relationships and improve outcomes with various Workers’ Compensation Boards.

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